Privacy Policy

Last updated: 7th February 2026

1. Introduction

This Privacy Policy explains how Refurnish collects, uses, and protects personal data when Users access or use the Platform.

2. Data controller

For the purposes of UK data protection law, Refurnish-UK LTD, a company registered in England and Wales (company number 17018753), trading as Refurnish, is the data controller.

Contact: support@refurnishuk.com

3. Information we collect

Refurnish may collect personal information such as name, email address, phone number, and address; payment information processed securely via Stripe; user-generated content including listings, messages, and images; and technical data such as IP address, device information, and cookies.

4. How we use personal data

Personal data is used to operate and manage the Platform, process payments and payouts, facilitate delivery or collection, resolve disputes, improve Platform functionality and performance, and comply with legal and regulatory obligations.

5. Legal basis for processing

Personal data is processed based on performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.

6. Data sharing

Personal data may be shared with trusted third parties where necessary to operate the Platform or comply with legal obligations, including Stripe (payments), Sharetribe (platform infrastructure), Shippo and DPD (delivery services), and analytics or performance tools. Refurnish acts as an independent data controller and does not sell personal data.

7. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

8. Your rights

Under UK data protection law, Users have the right to access personal data, request correction or deletion, object to or restrict processing, and withdraw consent where applicable. Requests can be made by contacting support@refurnishuk.com.

9. Cookies

Cookies and similar technologies are used to operate the Platform, analyse performance, and support marketing activity. Preferences can be managed via browser settings or the cookie banner.

10. Google Analytics

We use Google Analytics to understand how visitors use the Platform and to improve our services. Google Analytics uses cookies to collect information such as pages visited, time spent on the Platform, and general device and browser data.

These cookies are only set with your consent through our cookie banner. You can withdraw consent at any time via your browser settings.

For more information, please see Google’s Privacy Policy.

11. Changes to this Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.