Delivery

Once a sale is confirmed and delivery is selected, the seller is responsible for preparing and sending the item via our trusted parcel delivery partner.

• Sellers should package the item securely and aim to dispatch it within 2 days of the order being confirmed.
• Items can be sent via DPD, either by dropping the parcel off at a DPD location or arranging a DPD collection independently.
• Once the item has been sent, the seller must confirm dispatch by clicking ‘I’ve delivered this order’ on the order page. This confirmation allows the buyer to track the delivery and helps keep the order moving smoothly.
• Once the item arrives, buyers are asked to confirm receipt by clicking 'I've received my order' on the order page to complete the order.

Sellers are responsible for ensuring items are packaged appropriately for parcel transport and meet DPD size and weight requirements.

• The longest side of your box or bag, plus the next-longest side added together, can't be more than 120cm.
• Max weight is 20kg.

Pick-up

If you’d rather collect the item yourself, that’s totally fine. Buyers can message the seller directly to arrange a suitable day and time for collection.

Please make sure you bring any help you might need for lifting, especially for heavier items, as sellers aren’t expected to assist with carrying. Also ensure the vehicle you’re using can safely transport the item.

Once you’ve agreed on a time, aim to be punctual and respectful - a smooth handover makes for a better experience on both sides.

Returns

Refurnish is a peer-to-peer marketplace, which means all items are sold directly by individuals - not by Refurnish. For this reason, all sales are final.

Before you buy, we recommend that you:

• Review photos and descriptions carefully
• Ask the seller any questions about condition, size, or functionality
• Double-check measurements to ensure the item suits your space

As with all second-hand purchases, signs of wear or minor imperfections are to be expected and should be considered part of the item’s character.

If your item arrives and is not as described, you may be eligible for a refund through our money-back guarantee.

• Disputes must be submitted within 48 hours of delivery
• If a return is approved, the seller covers return shipping costs

Full details on eligibility, process, and timelines can be found below:

> Money-back guarantee

Not the right fit? Re-list with 50% off fees

If your item arrived as described but just isn’t the right fit, we’ll help you relist it - and reduce our seller fee to 10% to help you recover your costs.

Simply list the item again within 30 days of delivery, and let us know once it sells. We're here to make second-hand shopping feel just as flexible as buying new.